Privacy Policy | Borla Commando Customer

This Privacy Policy ("Policy") describes how Borla Commando Customer ("Borla Commando Customer," "we," "us," or "our") collects, uses, and shares your information when you use our mobile application, Borla Commando Customer (the "App").

We are committed to protecting your privacy and handling your data in an open and transparent manner. This Policy is designed to comply with Ghana's Data Protection Act, 2012 (Act 843), the General Data Protection Regulation (GDPR), and other applicable data protection laws, as well as the requirements of the Apple App Store and Google Play Store for privacy disclosures.

Last Updated: April 12, 2026

1. Introduction

Borla Commando Customer is a digital waste management platform developed by Borla Commando Customer. Our App provides a smart, clean way to manage your waste by offering on-demand and scheduled waste collection services.

By using the Borla Commando Customer App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Policy, please do not use our App.

2. Information We Collect

We collect information to provide and improve our services to you. The types of information we collect depend on how you use our App.

2.1 Information You Provide Directly to Us

When you use the Borla Commando Customer App, you may provide us with the following types of information:

Account Information: When you create an account, we collect your name, email address, and phone number.
Waste Pickup Details: When you request a pickup, you provide information about your waste, including its type (Organic, Inorganic, or General), size, and your desired pickup location.
Photos/Images: As part of our "Photo Estimation" feature, you may choose to upload photos or images of your waste. These photos help us provide more accurate pricing and ensure our riders are better prepared.
Payment Information: When you make a payment, you provide necessary details for Mobile Money (MTN, Telecel, AT) or Card transactions. Please note that while we facilitate these payments, sensitive payment card details are processed directly by our third-party payment service providers and are not stored on our servers.
Communication Data: If you contact us for support or other inquiries, we collect the content of your communications with us.

2.2 Information Collected Through Permissions

Our App requests specific permissions on your device to enable certain functionalities:

Camera (NSCameraUsageDescription): We request access to your device's camera to allow you to take and upload photos of your waste directly within the App for our "Photo Estimation" feature. We only access your camera when you explicitly choose to use this feature.
Photos/Media Library (NSPhotoLibraryUsageDescription): We request access to your photo library to allow you to select and upload existing photos or images of your waste from your device for our "Photo Estimation" feature. We only access your photo library when you explicitly choose to use this feature.

No other data types beyond Photos/Images and the user-provided information listed above are collected directly by the App based on our current architecture and detected permissions. We do not collect device identifiers, location data (beyond what you explicitly provide for pickup), usage data, or diagnostic data automatically without your explicit consent or direct input, and no third-party analytics or advertising SDKs are used for such collection.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain Our Services: We use your account information, waste details, and location data to process your pickup requests, schedule collections, and ensure our riders can locate and collect your waste efficiently.
To Facilitate Waste Categorization and Estimation: Photos/images you upload are used to help us and our riders accurately assess the type and volume of waste, leading to more precise pricing and better service preparation.
To Process Payments: Payment information is used to securely process transactions for our services via Mobile Money or Card.
To Communicate with You: We use your contact information to send you updates about your pickups, respond to your inquiries, and provide customer support.
To Improve and Personalize the App: We may use aggregated, de-identified information to understand how our services are used and to make improvements to the App's features and user experience.
For Security and Fraud Prevention: We use your information to protect our services and users from fraudulent activities and to ensure the security of our platform.
For Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

We do not sell your personal data. We share your information only in limited circumstances as described below:

Payment Processors: When you make a payment, your payment details are securely shared with reputable third-party payment service providers (e.g., MTN Mobile Money, Telecel Cash, AT Money, Card payment gateways) to facilitate the transaction. We do not store sensitive payment card information on our servers.
Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as cloud hosting providers (e.g., for storing your account information and uploaded photos). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Borla Commando Riders: Information relevant to your waste pickup, such as your location, waste type, and uploaded photos, is shared with our verified riders to enable them to perform the collection service.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice in our App of any change in ownership or uses of your personal information.

Crucially, based on our current architecture, the Borla Commando Customer App does not integrate with any third-party SDKs for advertising, analytics, or other data collection purposes beyond what is necessary for core app functionality as described above. We do not share your data with third parties for their independent marketing or advertising purposes.

5. Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. We are committed to upholding these rights.

If you are a resident of Ghana, the European Economic Area (EEA), or the UK, you have the following rights:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Lodge a Complaint: You have the right to complain to a data protection authority (e.g., Ghana's Data Protection Commission) about our collection and use of your personal data.

5.2 Exercising Your Rights

To exercise any of these rights, please contact us at Support@borlacommando.com. We will respond to your request within the legally required timeframe. We may need to verify your identity before fulfilling your request.

6. Data Security

We are committed to ensuring the security of your information. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure server environments. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Data Retention

We retain your personal data for as long as necessary to provide you with our services, fulfill the purposes outlined in this Privacy Policy, and comply with our legal and regulatory obligations. When your data is no longer required, we will securely delete or anonymize it. For example, we retain account information for the duration of your active account and for a limited period thereafter to facilitate account recovery or address legal requirements.

8. Children's Privacy

The Borla Commando Customer App is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children under 13 without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

Your information, including personal data, may be stored and processed in any country where we have facilities or where we engage service providers. By using the Borla Commando Customer App, you understand that your information may be transferred to, stored, and processed in countries outside of your country of residence, which may have different data protection laws than those in your country. When transferring data internationally, we implement appropriate safeguards, such as standard contractual clauses, to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the "Last Updated" date at the top of this Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the App after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Developer Name: Borla Commando Customer Contact Email: Support@borlacommando.com