Privacy Policy | Borla Commando Rider

This Privacy Policy describes how Borla Commando Rider ("we," "our," or "us") collects, uses, and shares information when you use our mobile application, Borla Commando Rider (the "App"). We are committed to protecting your privacy and handling your data transparently and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

App Name: Borla Commando Rider Developer Name: Borla Commando Rider Contact Email: Support@borlacommando.com Last Updated: April 12, 2026

1. Introduction

Borla Commando Rider is a mobile application designed as an essential tool for waste collection operators. It connects tricycle (Aboboyaa) and truck drivers with nearby customers, optimizes routes, and streamlines earnings. This app is exclusively designed for and intended for use by users within Ghana. This Privacy Policy explains what information we collect through the App, how we use it, and your rights regarding that information.

This Privacy Policy is intended to help you understand our data practices and is designed to comply with requirements for both the iOS App Store Connect Privacy Nutrition Labels and the Google Play Console Data Safety section.

2. Information We Collect

We collect information to provide and improve the Borla Commando Rider app's services, features, and functionality. The types of information we collect depend on how you use the App.

We collect the following types of data directly from your mobile device:

a. Location Data

Type of Data Collected: Precise Location (GPS, Wi-Fi, or cellular triangulation).
Permission Requested (iOS): NSLocationWhenInUseUsageDescription (Location When In Use)
How it's Collected: We collect your location data when the app is in use (foreground) and, with your explicit permission, even when the app is running in the background. This is facilitated by Expo SDK modules within the React Native framework.
Purpose: This data is essential for our core functionality, including:
- Smart Dispatching: Receiving real-time pickup requests based on your current location.
- Navigation & Routing: Providing integrated mapping for the fastest routes to customers.
- Connecting with Customers: Identifying your proximity to customers for efficient service.

b. Photos/Images

Type of Data Collected: Photos and Images from your device's camera or photo library.
Permissions Requested (iOS):
- NSCameraUsageDescription (Camera Access)
- NSPhotoLibraryUsageDescription (Photo Library Access)
How it's Collected: We access your device's camera or photo library only when you explicitly initiate an action within the app that requires image capture or selection, such as:
- Proof of Pickup: Capturing photos of collected waste to ensure transparency and successful task completion.
- Verified Onboarding: Securely uploading your vehicle and identification documents for a professional verification process.
Purpose: To enable you to provide visual evidence for service completion and to facilitate your account and vehicle verification.

3. How We Use Your Information

We use the collected information for the following specific purposes:

To Operate and Provide Our Services: To enable smart dispatching, facilitate real-time pickup requests, provide navigation, and manage your "Online" and "Offline" status.
To Facilitate Transactions and Earnings: To track completed pickups and calculate your earnings within the app.
To Enhance and Personalize User Experience: To allow vehicle customization and manage your vehicle profile.
To Verify Identity and Vehicles: To process vehicle and identification documents for professional verification during onboarding.
To Ensure Transparency and Accountability: To allow capturing of proof-of-pickup photos.
For Communication: To send you important notifications related to your service requests, earnings, or account.
For Security and Fraud Prevention: To protect our users and services from fraudulent activities.
To Comply with Legal Obligations: To meet any applicable legal or regulatory requirements.

We do not sell your personal data to third parties.

No Third-Party SDKs for Analytics or Advertising: Based on our current implementation, no third-party SDKs are integrated into Borla Commando Rider that collect data from your device for analytics, advertising, or other similar purposes.

Essential Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf and under our instructions to operate, maintain, and improve the App. These services may include cloud hosting, database management, and technical support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, act in urgent circumstances to protect the personal safety of users of the App or the public, or protect against legal liability.

If you are located in the European Economic Area (EEA) or other regions with similar data protection laws, you have specific rights regarding your personal data. We are committed to facilitating the exercise of these rights:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at Support@borlacommando.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure servers, and access controls. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

8. Children's Privacy

Borla Commando Rider is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers. If you believe that a child under 13 may have provided us with personal data, please contact us at Support@borlacommando.com.

9. International Data Transfers

Borla Commando Rider is intended for users exclusively within Ghana. Consequently, all data, including personal data, collected through the App is processed and stored within Ghana. By using the App, you consent to your data being processed in Ghana. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted within the App.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Developer Name: Borla Commando Rider Email: Support@borlacommando.com